Strategic Managed Services
Outsourcing IT operations is already the norm. What changes the outcome is deciding clearly what stays in-house, what goes out, and which service level actually sustains day-to-day operations.
- Outsourcing scope decided by criticality, not cost alone
- SLAs negotiated on the metric that matters, not just promised uptime
- Managed service transitions that don't leave critical knowledge behind
Managed services right now
78%
of organizations outsource at least some IT services to managed service providers.
70%
of organizations brought previously outsourced work back in-house over the past five years, a sign that scope and governance need redesign.
67%
of organizations adopt outcome-based outsourcing models, prioritizing metrics and innovation instead of cost alone.
Sources: Kaseya, The Future of IT Survey Report 2024 (613 respondents); Deloitte, Global Outsourcing Survey 2024 (more than 500 executives).
From outsourced operations flying blind to managed services with clarity.
Deciding what stays in-house before outsourcing the rest
We map what's critical to keep in-house before recommending any managed services model.
Let's talkSLAs negotiated on the metric that affects the business, not just uptime
We define indicators that actually matter to the operation, beyond the uptime promised in the contract.
Let's talkCritical knowledge documented before the transition happens
We make sure operational knowledge doesn't stay only in the previous provider's head at the moment of the switch.
Let's talkWhat we're writing about managed services.
Business continuity: what to do on day one of a major incident
Capex or opex: how to decide the IT investment model
Internal or outsourced technical training: how to decide
Is cyber insurance worth it for a mid-sized company?
Managed service SLA: how to negotiate it properly
Outsourcing IT operations: what stays in-house and what goes out
Next step
Want to know what part of your IT operation should stay in-house?
We diagnose this before recommending any outsourcing model. If little needs to go out, we'll tell you that too.
Talk to a specialist